F L O R A G R A P H I C A
CUSTOM ARTWORK FAQs
When do I place my order?
As soon as you know the date of the event, or receive the flowers - the earlier the better to make sure we aren't booked out. We can work with most arrangements up to 2-3 days after an event, so even if the event was yesterday, if we have availability we can still work with your flowers. If the event is long past, or we are working on an 'historic' project (reproduction) we will source flowers ourselves to shoot, based on the design of the original arrangement/bouquet.
How do I place my custom artwork order?
What can I do if the event has passed?
All is not lost! We can work with bouquets/arrangements up to 2-3 days after an event, so if you still have the bouquet (or any flowers from the event) we may still be able to use them. For less recent events, our florist may also be able to re-create your bouquet (or part of your bouquet) for photography. (Note that seasonality is a consideration in these situations, so you might need to wait for a while to book so that your flowers are in season.) Contact us via our enquiry form, or send us an email: firstname.lastname@example.org to discuss your situation.
What can I do if the bouquet/arrangement is damaged or unable to be photographed?
If it turns out your bouquet is too damaged to be photographed, we will return your deposit less $20 for collection costs (assuming we collected it). However, whilst it’s nice to have the entire bouquet to work with, we can also work with just one “hero” flower to create something truly remarkable. Alternatively, we can work with our florist to recreate your bouquet, or elements of it. (Note that seasonality is a consideration in these situations, so you might need to wait for a while to book so that your flowers are in season.) To get the best result, it helps to have an image of the original bouquet/arrangement. Contact us via our enquiry form, or send us an email: email@example.com to discuss your situation.
How should I care for my flowers before pickup?
Keep your flowers cool, moist and in a dark place. When looked after correctly, flowers can last a surprisingly long time. For more information, including how to package the flowers for collection or deliver, please see our ‘Collection and Delivery’ page for flower care information.
What payment is required up front?
We require a $99 booking/commissioning fee. This fee secures the booking and covers transporting, handling and shooting of your flowers.
How much does an artwork cost?
The cost varies based upon:
The size of the print
Any framing requirements
Any additional storage or collection/delivery requirements
Purchase of digitals.
Our unframed artworks start at $370 for an A4, however, most clients will opt for an A2 ($450) or A1 ($580) size artwork.
As we only use fine art heavy 100% cotton rag paper stock and archival inks and, when framed, only use museum-quality custom framing materials, your artwork will last several generations. It is an investment in an heirloom.
What are my payment options?
Payment is made in three instalments.
Payment of $99 deposit to secure our services, bouquet pickup (Sydney metro only - out of Sydney, please check here for arrangements), and shooting
Payment of $199 for access to password protected proof gallery
Balance of payment once image(s) have been selected for finished product pickup
I live interstate. Can I post my flowers to you?
Yes, you can post your flowers to us. There is information about this in 'Collection and Delivery' section of the website. Contact us Via our enquiry form, or send us an email: firstname.lastname@example.org to discuss interstate arrangements
How soon after the event do you need my flowers?
As soon as possible – ideally as soon as the day of or day after the event. We need as little as 48 hours to shoot your flowers.
Can I get my flowers back when you are finished with them?
Due to the perishable nature of flowers, and the fact that we may need to deconstruct the bouquet/arrangement to shoot we don't typically return them. If you have a particular requirement to have the bouquet returned, speak to us. If the flowers are particularly hardy, we may be able to return them to you, although we can not guarantee the condition the flowers will be in on return.
Can you delay printing/delivery until I get back from my honeymoon?
Of course, just let us know what your delivery requirements are.
What additional costs are involved for non-metro Sydney addresses?
If you're going to post the flowers to us using Australia Post, the additional costs are likely to be minimal. Check 'The Process' section to see what our interstate postage arrangements are, but you can also contact us via our enquiry form, or send us an email: email@example.com and we’ll figure it out
Can I choose more than one image?
Yes, you can choose many images as you like. We offer a bulk discount, so that your artworks get cheaper the more you buy.
Can I have the image also printed onto thank you cards or mini prints as gifts?
Yes, you can choose many images as you like. Let us know what your requirements are, and we’ll make it happen
What if I change my mind about the chosen style or size?
Let us know as soon as possible and we will discuss your options. If the image has already been printed, or frame created, it may be too late to change your mind. Please consult our Terms and Conditions for details on our policy.
I’d like you to arrange framing. How do I choose my mount/frame?
Framing specifications come down to taste, but some options are standard. For example, we recommend UV protected, non-reflective glass, acid-free matting and adhesive foam-core backing. The size and colour of the frame and mat is up to you.
Can you recommend a style/format/mount/frame?
We’re happy to make a recommendation.
How do I get my artwork when it is completed?
You can pick it up, or we can courier it to you – you can decide what’s easiest for you.
Can I cancel my order?
See our Terms and Conditions.
Can I see a proof before my image is printed?
Of course – in fact that’s an important part of our process
How long does the process take?
Please see our page 'The Process' for our estimated timeline.
Do you have payment plans?
At this stage we only have one payment structure, which is payment in 3 parts:
Payment 1) Commissioning
Payment 2) Access to password protected proof gallery
Payment 3) Pickup delivery
If you’d like to discuss this process, please contact us via our enquiry form, or send us an email: firstname.lastname@example.org
Do you offer gift certificates?
Yes - you can order a full or partial payment certificate. Please get in touch with us via our enquiry form, or send us an email: email@example.com
I want to give this as a gift. How can I organise this?
We cater for this on our enquiry form. Fill it out, and we’ll contact you.
You might also like to consider inviting others to join you in purchasing Floragraphica as a gift by using grouptogether.com
Can I commission a custom image that is not related to an event?
Of course – tell us what you have in mind via our enquiry form, or send us an email: firstname.lastname@example.org
Do you work with individual flowers, or just arrangements/bouquets
Some of our favourite images are of single blooms. Our images of birth month flowers, anniversary year flowers are very popular.
What other occasion flowers do you photograph?
Any occasion where flowers feature - whether as decoration, as a gift, or any other purpose. Our aim is to make your important flowers into a beautiful piece of art. Weddings are the most obvious occasion, but all of life’s events can be celebrated with floral art.